At Wildflower Gin, we love a good conversation. Whether it’s about the botanicals in our Signature Gin, the local honey that gives it its unique character, or the latest seasonal release, we always enjoy chatting with our community. But like many small businesses, we’ve often faced a challenge – sometimes we’re simply too busy distilling, hosting masterclasses, or serving cocktails in our gin garden to get to the phone.
That’s where Chaty comes in.
What is Chaty?
Chaty is our new AI-powered phone receptionist, developed by our founder, James Greig. If you’ve called Wildflower lately and we haven’t been able to answer right away, you may have already “spoken” with Chaty. Instead of going to voicemail or missing your call altogether, Chaty picks up, answers your questions, and can even help with bookings.
It’s like having a friendly receptionist who’s always available, ensuring you’re never left hanging on the line.
Why We Use Chaty at Wildflower
Running a boutique distillery means wearing a lot of hats – distiller, event host, bartender, marketer, and everything in between. Chaty helps us stay connected to our customers by:
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Answering Calls 24/7 – No more missed calls if we’re with guests or the stills are running.
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Taking Bookings – Whether it’s for a gin tasting, a cocktail masterclass, or a private function, Chaty makes it simple.
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Sharing Information – From opening hours to what’s on tap this weekend, Chaty knows the details.
A Homegrown Innovation
What makes Chaty even more special to us is that it’s not just any piece of technology – it’s something built right here by our founder, James. James has a background in technology and entrepreneurship, and when he saw how often small businesses struggle with missed calls and lost bookings, he decided to create a solution.
Now, Chaty isn’t just helping Wildflower Gin – it’s also available to other businesses who want to provide a better customer experience without needing a full-time receptionist.
The Spirit of Innovation Meets the Spirit of Burleigh
Just as we crafted Wildflower Gin with local honey to capture “the spirit of Burleigh in a bottle,” Chaty is another example of how innovation and community go hand in hand. For us, it means we get to spend more time with our guests in the distillery and less time worrying about missed calls. For you, it means you’ll always get through to someone who can help – even if it’s Chaty.
Want to learn more about Chaty? Visit Chaty to see how James’ creation is helping businesses like ours stay connected.
